TimelyCare
Employees can now get the emotional and mental health support they need wherever they are, whenever they need it.
TimelyCare offers free, 24/7 access to virtual care, self-care, and well-being tools to help the VCU community thrive.
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What is TimelyCare?
TimelyCare is a virtual health and well-being platform available 24/7 for VCU full-time and part-time staff, faculty and adjuncts.
Who can use TimelyCare?
All VCU full-time and part-time staff, faculty and adjuncts can use TimelyCare.
What services are available?
- TalkNow: 24/7, on-demand emotional support to talk about anything, including anxiety, relationships and depression.
- Scheduled Counseling: Choose the day, time, and mental health provider that works best for you.
- Health Coaching: Develop healthy lifestyle behaviors for nutrition, sleep habits, time management, and mindfulness.
- Self-Care Content: Visit the Explore page within TimelyCare for guided self-care content.
How do I log in?
Go to timelycare.com/vcu or download the TimelyCare app to access care.
How much does a visit cost?
There is no cost for VCU full-time and part-time staff, faculty and adjuncts.
I already have insurance. How does TimelyCare Benefit me?
With TimelyCare, you will have free, 24/7 access to providers from anywhere in the United States, regardless of your insurance status. So, you’ll never have to spend time or money looking for care.
What can I be treated for?
TimelyCare’s providers can offer support for a wide range of common concerns, and after talking to you, will decide on the best course of treatment.
Is there a limit on the number of sessions allowed for VCU employees receiving care from TimelyCare?
TalkNow (on-demand support) and Health Coaching are unlimited, and each employee will have 12 Scheduled Counseling sessions per year. The limit resets annually on August 1.
What information, if any, is shared/received from TimelyCare with VCU?
TimelyCare only shares the volume of registrations and visits for employees with VCU. No PHI or visit records are shared.
I understand that the TimelyCare resource is in a one year pilot phase, and the decision to continue will be based on employee use and feedback.
How do you plan to receive information/feedback from employees?
At the end of each visit, users can rate both their overall visit experience and their provider on a scale of 1-5 (5 being the best). This info is shared in the regular reporting. VCU employee ratings are currently 4.91/5 for visit experience and 5/5 for their providers. A post-visit survey is also sent out where feedback can be shared, and users can always report any feedback to our Support Team at 833-4-TIMELY or help@timely.md.